Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition you received it in, unworn, with tags, and in its original packaging, in order for the return to be accepted. You will also need the receipt or proof of purchase.

To start a return, you can contact us at kuatroth@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.

For any questions about returns, you can contact us at kuatroth@gmail.com.


Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling-off period Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing justification. As in the previous case, the item must be in the same condition you received it in, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.


Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at kuatroth@gmail.com.

Last updated: 03/06/2025At Kuatro TradiciĆ³n.Hoy, we want you to be completely satisfied with your purchase. If not, you may exercise your right of return in accordance with current legislation. Below, we explain the applicable terms and conditions.RIGHT OF WITHDRAWALYou have the right to withdraw from the purchase within 14 calendar days of receiving the order, without needing to provide any reason.Exceptions to the right of withdrawalReturns will not be accepted in the following cases:

  • Personalised or made-to-order products.
  • Individually handcrafted products made on demand.
  • Used products, damaged products, or products without their original packaging and tags.

MINIMUM AMOUNT FOR RETURNS

Only returns of products whose unit value (excluding shipping costs) is equal to or greater than 30 ā‚¬ will be accepted.CONDITIONS FOR RETURNING A PRODUCTThe product must:

  • Be unused and in perfect condition.
  • Keep its original packaging, tags, and included accessories.
  • Be returned in a secure and well-protected package.

HOW TO REQUEST A RETURN

  1. Send an email to proveedores4@hotmail.com stating:
    • Order number
    • Reason for the return
    • Product photos (if applicable)
  2. We will reply within a maximum of 48 hours with shipping instructions.

Return shipping costs are the customer's responsibility, except in cases of defective products or error on the part of Kuatrocuero.

REFUNDS

Once the returned product has been received and inspected, you will receive a confirmation email. If everything is in order, the refund will be processed within 7 business days, using the same payment method. Original shipping costs will not be refunded, except in the case of shipping errors or defective products.

DEFECTIVE PRODUCTS OR INCORRECT SHIPMENTS

If the product has a defect or an incorrect item has been sent, you must report it within a maximum of 48 hours after receiving the order. Kuatro TradiciĆ³n. Hoy will cover the return and replacement costs.

CONTACT

For any questions related to returns or refunds, you can write to us or call us:Email: proveedores4@hotmail.com
Phone: +34 643 25 67 68

Ā